Archive for the ‘Case Preparation’ Category
Biased hearts, biased cameras and biased verdicts
A recent Gallup poll found that Americans are twice as prejudiced against Muslims as we are against any other religious group. This poll was conducted between October 31st and November 13, 2009 (with the Fort Hood shootings by a US-born Muslim military doctor occurring on November 5, 2009). However, the findings are not that far afield from negative attitudes toward Muslims found since the September 11, 2001 terrorist attacks. ‘We’ don’t know many actual facts about the Muslim religion—but we don’t like or trust ‘them’.
Other recent reports include the finding that we are prejudiced toward migrants, in part, because they are awkward for us to think about. That is, thinking about someone who was born in one country and lives in another country now is tiring for us (and presumably we don’t like that).
Asian consumers reportedly thought their face-recognition cameras were faulty until they realized the camera thought they had their eyes closed because the cameras had apparently only been tested on white people. Similarly, surveillance cameras could not track the face of a black man but could track a white woman. Manufacturers say they are “looking into this”.
Racial bias emerges in many places you don’t expect it. And some where you do expect it. We’ve blogged about race and racism a lot: here and here and here. And a new study reports that racial bias also has relationship to how much help we think victims need.
Researchers at Kansas State University examined attitudes toward victims of Hurricane Katrina one year after the hurricane. They looked at measures of conservatism, empathy and racism. What they found is disturbing but not particularly shocking. In the study, the racial biases of participants led them to underestimate the help people need. In other words, the more racist the participant was, the less help they thought the victim deserved.
This has immediate applicability for litigators. When your client has been wronged, racist attitudes on the jury affect the verdict. We’ve seen this first-hand and we recommend this strategy among others. The bottom line is this: do not assume race doesn’t matter in your case. Race always matters. The question is how and in what direction. Don’t go to trial without knowing.
How a picture can be worth less than a hundred words
We are big fans of visual graphics. They condense complex ideas into digestible images. They help the layperson understand technical jargon in ways that make sense to them. Visual graphics help us to see that our fears are not necessarily in sync with the facts (as you see in this visual on the true odds of airborne terror). A good visual gives us perspective and information that informs us quickly and thoroughly.
And similarly, if we can see a video of a person (even for only 100 milliseconds) we can infer facial expression more accurately than we can in a still photograph. The video gives us context for our interpretation. Given these pieces of information, you might think that a picture or graphic is always better than words to communicate information. And if you think that, you would be wrong. Very wrong. How could you imagine such a thing?!
A new study reported by Research Digest blog provides an example of when we do better with text than graphics. In the hospital. Those graphs and charts are apparently often misinterpreted by harried and distracted staff! Researchers conclude that if those graphs were replaced or supplemented with short passages of text conveying the same information—fewer mistakes would be made.
It reminds me of a birth trauma case I recently consulted on that involved questions about proper interpretation of fetal monitor strips. One problem was that there were no strips. The entire system was digital—you read it on a monitor. The complication is that in order to see the pattern that has evolved throughout the labor, or through the last hour, you have to page back and back and back… and you can’t flip back and forth as easily. The image becomes less clear.
In the life and death decisions often made in hospitals, we want our medical professionals to make the most informed and accurate decisions they can. This study would indicate we should make sure medical professionals accurately interpreted graphic information in hospital charts and that their choices for intervention were consistent with those charts.
van der Meulen, M., Logie, R., Freer, Y., Sykes, C., McIntosh, N., & Hunter, J. (2010). When a graph is poorer than 100 words: A comparison of computerised natural language generation, human generated descriptions and graphical displays in neonatal intensive care. Applied Cognitive Psychology, 24 (1), 77-89.
Lighter Skin, More Like Me
Matthew Harrison has an article on Colorism in the January issue of The Jury Expert. He discusses the role of colorism (or “skin color bias”) in the workplace and then three trial consultants discuss his work in the context of the courtroom. There’s a lot of good information for litigators in the trial consultant responses and we recommend you go take a look if you are interested in learning more about the relationship between skin color and bias (in the workplace or in the courtroom).
It’s a timely piece. As the country becomes increasingly polarized, researchers keep churning out work on our biases and how they result in us modifying how we see others. For example, the Atlantic reports on a study showing that our own partisanship determines how we perceive skin color. The more we believe the person shares our own values and political perspective, the lighter skinned we believe them to be. If we do not believe they share our perspective and values, we see them as darker skinned. (This was measured by asking participants to choose the photo they thought best depicted Barack Obama—a darker skinned photo or a lighter skinned photo.)
Miller-McCune website also discusses this study and wonders if we are likely to like people less if we see darkened images of them. They cite the infamous photo published by Time Magazine of a skin-darkened O.J. Simpson during his 1994 trial. The racially ambiguous, according to Miller-McCune, are harder to categorize than the clearly white (for example, John McCain) or clearly black (for example, Michael Steele). The very ambiguity may require more cognitive effort on our part to process and we know that ambiguity can be disorienting and confusing.
We’ve said it before. Race and racism is becoming more nuanced. Your dark-skinned client/witness/party/self may be seen more negatively than your light-skinned client/witness/party/self and you need to prepare for that before entering the courtroom.
Charlie Sheen or Tiger Woods? When behavior doesn’t fit the image
The uproar following Tiger Wood’s one-vehicle accident at his home and the subsequent disclosure of multiple infidelities remains huge. The deluge of stories are in a temporary lull, but they are coming back when Tiger returns. There were a few thoughtful and even eloquent stories like this one from sports columnist Mike Wise. But the majority were pejorative, salacious, gossipy, breathless and tantalized. The gap between who we thought Tiger was and who he really turned out to be was simply too vast. A poll showing his popularity plummet from 85% to 34% in December, 2009 was seen as evidence of that public/private gap and the public feeling of being deceived by his behavior.
Charlie Sheen, on the other hand, caused hardly a ripple with news reports that his wife called 9-1-1 to report he had threatened her with a knife and that she was terrified he would kill her. While obviously we cannot know if these reports are true or not and Brooke Mueller (Sheen’s wife) is now retracting them—Charlie Sheen has been here before. His divorce from Denise Richards was fueled by reports of drug abuse and violence and their child custody dispute has been highly conflicted.
Yet while many of us seem to think Tiger Woods is despicable, we see Charlie Sheen’s alleged behavior as simply reflective of who he is—a bad boy. Tiger acknowledged his ‘transgressions’ and ‘infidelities’. Charlie’s lawyer says we shouldn’t jump to conclusions about anything. Tiger broke our hearts while we expect no better from Charlie.
It’s an instructive lesson for us about the damage done when the behavior doesn’t match the image. We blogged about David Letterman’s acknowledgement of his own ‘bad behavior’ and how he masterfully spun an amusing and almost charming tale about his fall from grace. And then he stopped talking. As more news came out about his situation, many of us cringed a bit at what we heard, but Dave wasn’t talking. And the media focus passed.
What does this have to do with litigation consulting? Simple. It is never too early to think about identity for your clients, opponents, and witnesses. If a party or key witness is risky to your case, prepare the jury for what they can expect. Control expectations by characterizing a strong opposing witness as being an expert salesperson or a veteran speaker. Have early witnesses talk about how shy and nervous your client is. By controlling expectations, you prepare the jury, and shape the way the witness is perceived.
Voir Dire: Do you like tall extroverted men?
We mean on your jury. From our perspective, it depends. You may remember back in the 1950’s there were studies completed that found tall men were influential in groups. As we move into 2010, things haven’t changed a whole lot. A study of jurors in 2000 found that jurors rated the extroverted, tall men among them as the most influential in group discussion (Marcus, Lyons & Guyton, 2000).
Interestingly enough, another study completed about the same time looked at juror gender and decision-making on guilt or innocence. Voss & Van Dyke (2001) found that male jurors focused more on the evidence in terms of their guilt judgments while women considered evidence but also situational factors. Voss & Van Dyke theorized that men are more influenced if the emotional content can be related to the evidence. Women, on the other hand, are more influenced if the emotional content relates to the defendant.
So if your final choice is between a tall, extroverted man and a female juror, and you’re listening to these researchers, do you like tall men?
If you are the prosecutor and the evidence is circumstantial but compelling, you probably should like tall men. According to Voss & Van Dyke, men would focus more on the evidence and the power of that evidence in ascertaining likely guilt. Women would weigh the evidence but they would also consider motivation, alternative possibilities and may slow down the juries march to a guilty verdict.
If you are defense and the evidence is circumstantial but compelling, you don’t like tall men so much. They may be influential in the jury room and persuade other jurors that the evidence is strong enough to convict. A female juror would likely listen more to context and the broader picture.
Research, however well done, shows us but a slice of human behavior. Yes, men and women may process things differently and we may see evidence differently. Somehow though, we doubt that all women think through evidence in the same way, and of course there is a range of styles among men as well. We tend to take information like Voss & Van Dyke’s with a grain of salt and focus more on experiences, attitudes, values and beliefs of jurors. But all other things being equal, information like this can give you a small measure of comfort when you have to make that last strike decision.
Deliberations & the role of the presiding juror
You work hard to prepare and present your case so that your client has the best representation possible. Don’t forget to plan for a really important task: teaching the jury how to do their job effectively. Ineffective juries end up not reaching a verdict, not considering the evidence carefully, or simply not paying attention. After all the effort you have put into planning, preparing and presenting your case, don’t leave the effectiveness of your jury to chance.
Ten years ago, Arce, Farina, Novo & Seijo (1999) examined how juries fail to reach a verdict. Their work is still useful today for litigators seeking to avoid the hung jury. Here are some lessons from their research on how to help juries deliberate effectively:
- Teach the jury about the jury charge and the questions they will be asked to consider in the jury room. Walk them through the questions and tell them the answers you would like and the evidence that you think supports those answers.
- Hung juries have poor deliberations. They do not focus on evidence-verdict relationships and they do not attempt to integrate the evidence as they deliberate.
- Teach the entire jury about the role of the presiding juror. Knowing the role played by that juror will help them choose well. The foreperson needs to manage deliberations so that evidence is appraised and destructive arguments avoided. All the jurors, however, can work together to ensure deliberations are respectful and civil.
- Hung juries tend to have presiding jurors who do not know how to manage arguments or guide deliberations through the jury charge. The role of the presiding juror is truly to stimulate thought and debate; not allow the group to settle too early on a particular decision or outcome; and to encourage a focus on facts rather than opinions.
Taking the time to think through instructing the jury on how to deliberate effectively can result in a positive experience for you and for the jurors. Keep in mind that the payoff for jurors is the feeling that they have solved a problem, or made the world a better place. A hung jury or an acrimonious deliberation is as unsatisfying for them as it is for you. You’ve done your job thoroughly when you’ve presented the best case you can for your client and you’ve taught the jury how to do their job as well.
What I should have said was nothing: The disaster of a false confession
Vaughan Bell at Mind Hacks blog (one of our favorites) discusses an article in the APS Observer on the psychology and power of false confessions. The article itself is a good read that points out the many reasons for false confessions. It then shifts to a discussion of how lay persons and experts modify their own opinions after learning about confessions. In brief (and you really do want to read the full article) they found that lay people (read ‘jurors’) and experts (read ‘expert witnesses’, ‘forensic experts’) change their evaluation of the non-confession evidence (the other evidence presented) and see it as stronger evidence against the accused.
Situationist Blog also comments on this research quoting the primary author saying ““the most common reaction I get from a lay audience is, ‘Well, I would never do that. I would never confess to something I didn’t do.’ And people apply that logic in the jury room. It’s just that basic belief that false confessions don’t occur.”
This is potentially deadly. We ‘see’ evidence differently if we know someone has confessed. The Innocence Project has hard data on the relationship of false confession to wrongful conviction. But what do you say to jurors?
- If you can’t keep the confession out via a motion in limine, you have an uphill climb.
- You can show them evidence of false confessions and how they are coerced.
- You can teach them about the powerfully biasing effects of a false confession.
- And you can tell them about the Innocence Project’s numbers on how often we wrongfully convict based on false convictions. Ask them to look at the evidence. If they didn’t have that confession, would they convict?
Generation Y (aka the Millennials): Just the facts
Members of Generation Y (as with other generations before them) have been derided and maligned. People love to generalize about ‘ the younger generation’, and do it all the time. And it’s been going on for centuries.
“The children now love luxury; they have bad manners, contempt for authority; they allow disrespect for elders and love chatter in place of exercise. Children now are tyrants, not the servants of their households. They no longer rise when elders enter the room. They contradict their parents, chatter before company, gobble up dainties at the table, cross their legs, and tyrannize their teachers.” Anonymous (widely mis-attributed to Socrates)
And one of my personal favorites from Clarence Darrow:
“The first half of our lives is ruined by our parents and the second half by our children.”
Those older demean those younger (and the youth are not particularly admiring of their elders). Whether we do this in our personal lives or not, is naturally, a personal choice (and just as naturally, has consequences for our relationships). But in the courtroom and in voir dire, it is wiser to make choices based on what we know to be true of human nature rather than what we assume or choose to believe.
Here is (courtesy of the Pew Research Center) what we know now about Generation Y—the newest members of the jury panel.
- The oldest members are approaching 30 (the youngest are approaching adolescence).
- They are more inclined to trust institutions than either Gen X or Baby Boomers when they were coming of age.
- They are the most ethnically and racially diverse cohort of youth in the nation’s history: 18.5% are Hispanic; 14.2% are Black; 4.3% are Asian; 3.2% are of mixed race; and 59.8% are White.
- They are the least religiously observant/practicing cohort since religious behavior was added to survey research.
- They are the most politically progressive of any age group in modern history.
- They see social networking as normal and everyday activities and internet use as routine (e.g., tweeting, texting, Facebook, YouTube and Wikipedia).
All of these factoids have relevance for voir dire, case presentation and witness preparation. Millennials are often frightening for litigators because they are so ‘unknown’. Yet, many of them are old enough, sufficiently well educated, and assertive enough to be forces in the deliberation room. It is unwise to assume “young people are bad for plaintiffs” just as it is unwise to assume “women are good for plaintiffs” or “women are tough on crime”. It simply all depends.
We will watch as more substantive research emerges on Gen Y/Millennials. Undoubtedly we will write a paper on attitudes and values and litigation advocacy with Gen Y as we did with Generation X (http://www.keenetrial.com/articles/htm). In the meantime, watch yourself. Bias is often a subtle and insidious thing. Seeing this generation as different from those that have gone before (as indeed all generations have been) can help you avoid pigeonholing assumptions.
What to do when your case is reduced to a country western song…
We’ve written about a country western song before but this is different. And we’re not talking a divorce case themed as a Kenny Rogers song. We’re talking about that sick feeling you get in the pit of your stomach when you see that your case is really mimicking a country western song.
Last month, we worked on a commercial case and although no one in the mock jury mentioned Jerry Lee Lewis, as we drafted the report for our client we suddenly realized that the lyrics to one of Jerry’s greatest hits would say about everything we needed to say. Yes. You guessed it. The plaintiff was just middle-aged crazy. And once that song starts playing, it is really hard to get out your head! (The Germans call this phenomenon the ‘earworm’ but that is another post.) And we started to think, what happens when jurors get songs like that stuck in their heads and the only way they can see your client is as a really pathetic country western song? (We offer our sincere apologies to Jerry Lee.)
Fortunately for us, we were working the defense side so we enjoyed the earworm and concentrated on how to tell the story in a way that subtly evoked Jerry Lee (and thereby would undermine the plaintiff’s story). But what if you are not so fortunate and the case you carefully chose suddenly becomes liable to send jurors into fits of giggles or to dismiss your position as silly and “just desserts” for a man who lost his way? Here are some of the thoughts we had on shaking that earworm:
- Change the story. Mark Bennett had a nice post on this dilemma a few months back when he saw a taped outline of a victim on the courtroom floor and that post resulted in a flurry of comments on what opposing counsel might do in this situation.
- Don’t kid yourself. Reframe it, don’t ignore it. What does the improved storyline need to be? We can’t know what will work for your next case, but a well-conducted focus group can come up with a dozen potential alternatives for you. In our case, mock jurors blamed the plaintiff’s much younger paramour for seducing him and leading him astray. It doesn’t take much encouragement for a jury to focus on that sort of dynamic.
- Redeem the hero. Just as Americans love to see our heroes fall, we love to see them redeemed. We’ve blogged about this dynamic here and here. You want a case narrative that shows your client expressing awareness of the relevant social values, insight into the bad behavior and asking (without groveling) for redemption. Like Toby Keith does in ‘Broken Bridges’. What has your client learned from this downfall? How has your client suffered? What does your client intend to do differently in the future as a result of these lessons? Your goal here is not to excuse the behavior (because you know it was bad and the jurors know it too) but to show awareness of the impact on others, insight into reasons it happened and a genuine desire to do things differently in the future.
Of course, it’s best to watch out for sappy themes in the cases you consider taking. But when the story suddenly turns sudsy, you need to think fast about how to shift the focus, reframe the theme, take control of the narrative, and perhaps rewrite the song.
And as a personal aside, neither Doug nor Rita want the timelessness of country western music themes to be taken as a sign that we like listening to the songs. Well, maybe some of them are pretty good… They seem to work better at trial than our Beatles collections.
It may not (usually) be overt, but it’s still racism
Identifying bias is not always a simple thing. Sometimes it’s easy to see as we talked about here and other times it’s not (see our post here). The 2008 election of Barack Obama led some to proclaim we were now living in a post-racial society and others to scoff at the very idea. Racial arguments come up in very unexpected places—which would lead us to think the issues simmer just under the surface. Witness a “prominent Columbia architecture professor” who “punched a female university employee in the face” during a “heated argument about race relations”.
Don’t kid yourself. The reality is that racism is thriving. It’s just different. Researchers have been talking about modern racism for a long time now as we discuss here and attempting to measure covert or ‘implicit racism’. But it’s been tough to take the research methods (the most well-known measure is the Implicit Association Test) and apply them to the real-life/real-time assessment of racial bias.
Some new research begins to move us closer to being able to assess implicit racial prejudice by using a variation on the Implicit Association Test called the Go/No-go Association Task (GNAT). The researchers used a simple and elegant means of assessing seemingly unrelated responses (don’t you love how those psychologists do that?) over a five week period in 2008 (measuring implicit racism, attitudes toward Barack Obama, and then who they voted for in the election). Then the researchers went back to the same participants again (a year later) and asked them about attitudes toward the current healthcare debate. The results were striking (and are nicely summarized here).
In brief, health-care proposals were shown to participants and randomly assigned to being either Bill Clinton’s healthcare reform plan or Barack Obama’s healthcare reform plan. Among biased respondents, support for the ‘Clinton’ plan was 70% while support for the ‘Obama’ plan was 41%. Same plan. Different Presidents. Different races. (Among non-biased respondents, support for the plan was roughly the same no matter whose plan it was said to be.)
We first saw this reality while doing pre-trial research in a plane crash case where the airline had acknowledged negligence and all that was left to determine was damages to some surviving passengers. It was shocking. This blog post is not merely a screed against racism (although we wish we could do more to end it). As we have noted numerous times, various kinds of bias play a part in virtually every case. We have the responsibility to monitor how these forces will compromise the jury’s (or even the judge’s) ability to deliver a just verdict. We are all responsible for assessing the existence of racial bias (and keeping up with what it looks like as it morphs) and sorting through how to best represent our clients in ensuring their story is heard.
(If you’d like to read the paper we wrote with recommendations for responding to racial bias, you can download it free at our website.)
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